Network Updates: Keeping You Informed

Dear valued customers,
We apologize for the inconvenience, but we need to perform an urgent maintenance task that requires the temporary shutdown and subsequent rebooting of several servers related to storage servers. This maintenance activity was unforeseen and is essential to ensure the stability and efficiency of our systems.
During this process, you may experience a brief interruption in service. We anticipate that the entire operation will be completed within approximately 20 minutes.
Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.
Thank you for your patience and understanding.
Sincerely,Support Team

Dear valued customers,
We apologize for the inconvenience, but we need to perform an urgent maintenance task that requires the temporary shutdown and subsequent rebooting of several servers to replace faulty hardware.
This maintenance activity was unforeseen and is essential to ensure the stability and efficiency of our systems.
During this process, you may experience a brief interruption in service.
The maintenance window is planned for December 13th, between 16:00 and 18:00 UTC.
Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.
Thank you for your patience and understanding.
Sincerely,
Support Team

Dear Valued Customers,We wish to inform you that, Monday (09/12/2024) at 10:00 GMT+11 (Sydney Time), we will be conducting critical hardware maintenance on several servers within our AU Datacenter. This maintenance is necessary to uphold the stability and performance of our systems.During this period, you may experience some disruptions to our services. We expect the maintenance to be completed within one hour.We apologize for any inconvenience this may cause and appreciate your patience and understanding.Sincerely,The Support Team

Dear Customers,We are reaching out to inform you of a significant upgrade to our network infrastructure that is designed to enhance the quality and performance of our services in the US Data Center.On Wednesday, November 13th at 16:00 UTC we will begin announcing all of our US network prefixes over BGP directly ourselves instead of having them announced by Colohouse.This will ensure that we have better control over them and aims to improve network stability across our US Data Center services.Due to the nature of the work there will be several periods of complete or partial network unreachability, while network devices globally across the internet adjust to the newly propagated routes.We expect the maintenance to be completed within an hour, at which point all of the networks should be fully operational and reachable from everywhere.Date: Wednesday, November 13th, 2024Start: 16:00 UTCExpected Maintenance Window: 1 HourWe apologize for any inconvenience this may cause and appreciate your patience and understanding.Sincerely,The Support Team

Dear Customers,We are currently experiencing network connectivity issues at our U.S. data center, affecting email deliverability to Hotmail and Outlook services. Issue timeline:The issues started on the morning of October 31, 2024, EST, when the legacy DDoS protection vendor used by our US data center (NSFocus) stopped announcing all Colohouse-related routes without coordination. Once the prefixes were rerouted away from NSFocus, connectivity was restored. This was not communicated to us in any way, and since we currently have our data center announce some of our networks for us over BGP, we had no way of mitigating the issue on our own. We are still experiencing issues with routes related to Microsoft services, as these are unreachable over the data center's new ASN for all of our prefixes. As a result, our clients may not be able to send any emails to Hotmail or Outlook servers. The data center is actively working to resolve this issue as soon as possible.Update as of 11.02.2024Colohouse have proven out their network and their announcement of our routes to Microsoft systems. Our network blocks are being announced in the correct way. When they shift the traffic from either direct peering with Microsoft or via another transit provider they see the same results from Microsoft. Colohouse have opened a ticket with Microsoft to enquire what they are receiving from them and why they are not allowing traffic to come in. Traffic from our prefix ranges is not being affected by any other network, ie Google, Cloudflare, just Microsoft. We are waiting for Colohouse's response who in turn are waiting for a response from Microsoft.We will keep you posted on any updates as they become available.
Update as of 11.03.2024
All Microsoft routes are working as of 11.02.2024 09:30 PM UTC. Services are back to normal. Thank you for your patience!
Sincerely,
The Support Team

Dear Valued Customers,We wish to inform you that, tomorrow(13/09/2024) at 4:00 PM AEST, we will be conducting critical hardware maintenance on several servers within our AU Datacenter. This maintenance is necessary to uphold the stability and performance of our systems.During this period, you may experience some disruptions to our services. We expect the maintenance to be completed within two hours.We apologize for any inconvenience this may cause and appreciate your patience and understanding.Sincerely,The Support Team

Dear Customers,We are currently facing network connectivity issues at our BG data center, which are affecting all services hosted there.Our team is actively collaborating with our network providers and data center technicians to resolve the issue and restore services as swiftly as possible.We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.

Dear Customers,
We are currently facing connectivity issues with our US data center due to technical difficulties with our DDoS protection provider. This is affecting all our services hosted in that location.Our team is actively collaborating with both the DDoS provider and our data center technicians to resolve the issue as swiftly as possible and restore normal service.We apologize for any inconvenience this may cause and appreciate your understanding.

Dear Customers,Please be informed that unscheduled maintenance is currently underway for some of our servers. We are applying critical updates that require an immediate reboot. The process will take approximately 30 minutes for all servers to be back online and fully operational.We appreciate your understanding and patience as we work to ensure the security and stability of our systems. We will notify you as soon as the maintenance is complete.Thank you for your understanding.Best regards,Support Team

Dear Customers,

There is an isolated hardware issue in the data center in USA. The services that are affected are part of the VPSes and part of the shared hosting accounts like MySQL Database server in this data center. Our system administrators and the data center technicians are currently working on this in order to restore all of the services back to normal as quickly as possible.

Thank you for your understanding on this matter and apologies for any inconvenience caused.

Thank you for your patience and understanding. Sincerely,
Support Team

Dear valued customers, We apologize for the inconvenience, but we need to perform an urgent maintenance task that requires the temporary shutdown and subsequent rebooting of several servers. This maintenance activity was unforeseen and is essential to ensure the stability and efficiency of our systems. During this process, you may experience a brief interruption in service. We anticipate that the entire operation will be completed within approximately 20 minutes. Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible. Thank you for your patience and understanding. Sincerely,
Support Team

Dear Customers,

We are currently experiencing storage outage which may impact your services. Our system administrators are currently working on this in order to restore all of the services back to normal as quickly as possible.

We apologize for any inconveniences this might have caused you.
Thank you for your patience and understanding!

Best Regards,
Support Staff

We are currently experiencing connectivity issues affecting our subnet 162.210.96.0/24 in the Colohouse DC due to routing problems with one of the Data Center's upstream providers. We are actively working with the netops staff at the Colohouse Data Center to resolve these issues as swiftly as possible.We understand the inconvenience this may cause and are making every effort to restore service to full capacity. We will keep you updated on the progress of our resolution efforts.Thank you for your patience and understanding.

Dear Customers,We would like to inform you of a current network issue we are experiencing that may impact your service. Over the past few days, we have observed intermittent packet loss to our US data center.Rest assured, our team is actively collaborating with our data center technicians to resolve this issue as swiftly as possible. We understand the importance of a stable and reliable network for your operations and are dedicated to restoring normal service.However, if you encounter any connectivity issues in the meantime, we kindly ask you to reach out to our support team. To expedite the troubleshooting process, please provide a trace route to our server from your location experiencing the problem. This information will greatly assist us in identifying and resolving any specific issues affecting your connection.We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to resolve this matter promptly. Thank you for your continued trust in our services.
Best Regards,Support Staff

Hello,

There is a hardware issue in the data center in USA. The services that are affected are part of the VPSes and part of the shared hosting accounts in this data center. Our system administrators and the data center technicians are currently working on this in order to restore all of the services back to normal as quickly as possible.

Thank you for your understanding on this matter and apologies for any inconvenience caused.

Dear Clients,

For the past 45 minutes we have been experiencing a widescale DDOS attack aimed at one of ours clients that resulted in overall network service disruptions with all services and timeouts noticed on many different websites. Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.

We would like to apologize for any inconvenience this issue has caused you. Thank you for your understanding.
Thank you for your understanding.
Best Regards,Support Staff

Dear Customers,We are currently experiencing periodic general network connectivity loss to our US Data center, impacting all our services.We are closely working with our data center technicians and the issue will be promptly resolved as soon as possible.We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,Support Staff

Dear Customers,

We want to inform you about an upcoming maintenance activity that will impact our dedicated servers with Hepsia control panel.
We will be performing essential Operating System and Security upgrades to ensure optimal performance, stability, and security of our services.

Maintenance Schedule:

- Start Date & Time: Thursday, October 12th
- Maintenance Window: Between 05:00 UTC and 10:00 UTC

During this period, each dedicated server will need to be rebooted. We estimate the downtime for each server to be approximately 30 minutes.

Action Required:

- If you have critical operations that need to be performed during this timeframe, please ensure to save your work and log out in advance.
- Avoid scheduling any time-sensitive tasks during the maintenance window.

We understand the importance of your services, and we will do our best to minimize the downtime. We appreciate your patience and cooperation during this maintenance activity.

If you have any concerns or questions, please feel free to contact our support team.

Thank you for your understanding.

Best Regards,
Support Staff

Dear Customers,
We are currently experiencing general network connectivity loss to our Finnish Datacenter.
We are closely working with our data center technicians and the issue will be promptly resolved within an hour.
We apologize for any inconvenience this has caused you and thank you for your patience and understanding.
Kind Regards,Support Staff

Dear Customers,We are reaching out to inform you of a significant upgrade to our infrastructure that is designed to enhance the quality and performance of our services.On Saturday, July 22nd, we will be migrating our data center to a new location. This is a complex process and we have been preparing diligently to make the transition as smooth as possible. However, as with any significant technological migration, some disruption to service is inevitable. We will be migrating our entire infrastructure, which includes physical compute, storage, and network devices, server racks, and related hardware components. The procedure is expected to start at 01:30 AM GMT+1 (12:30 AM UTC).Please note the following key details:When: The migration is scheduled to begin on July 22nd.Service Impact: During the migration process, we anticipate up to 8 hours of total service loss. This means that your hosting services may be temporarily unavailable during this period.After the Migration: Following the migration, there may be potential intermittent issues for up to 24 hours as we fine-tune the new system and address any teething problems.We understand the disruption this may cause and apologize in advance for any inconvenience. We have scheduled this migration to minimize the impact on peak service usage times. We recommend that you inform your clients about this scheduled maintenance window and advise them to save all their work and avoid making significant changes during this period.Please rest assured that our team will be working tirelessly to ensure the migration process is completed as quickly as possible and to mitigate any potential issues that may arise post-migration.We are confident that this upgrade will result in improved performance, reliability, and an overall better hosting experience for you and your clients in the long term.These are some important features of the new data center facility, which is expected to offer lower energy costs, improved efficiency, and increased protection for your data:- ISO 27001 accreditation - the highest information security standard in the industry;- 100% network and power uptime with access to multiple onsite carriers;- up to 100Gb/s ports for IP connectivity, BGP transit and MPLS cross-connect services;- Power Usage Efficiency (PuE) of just 1.12 achieved by innovative evaporative cooling technologies which use up to 80% less power compared to traditional cooling systems;- 2N+1 Redundant UPS Systems;- 4MW 2N+1 Diesel Generator Backup Power;- 24/7/365 Onsite Staffing;- Full site CCTV coverage with roaming security patrols.We appreciate your understanding and cooperation in this matter. If you have any questions or concerns about this migration, please do not hesitate to reach out to us.Thank you for your continued trust and support.